Returns and Refunds

Wansom.Shop Return and Refund Policy. 

We want you to be completely satisfied with your purchase. Our policy is designed to be fair and transparent, prioritizing quality to avoid the need for returns. As our products are made to meet customer specifications, we have specific guidelines for returns and exchanges.

Eligibility for Returns and Exchanges: We only accept returns or exchanges under specific circumstances:

• Damaged or Defective Items: If your product arrives damaged or is found to be defective, we will gladly facilitate a return or exchange.

• Incorrect Size: If you receive a product in a size different from what you ordered, we will arrange for an exchange.

• We do not accept returns for buyer’s remorse or if you change your mind after the product has been processed. All returns and exchanges must be initiated within 3 days of the delivery date.

Our Exchange Process: To initiate an exchange, please follow these steps:

1. Contact Us: Send an email to support@wansom.shop with your order number, a clear photo of the damaged/incorrect item, and a brief explanation of the issue.

2. Assessment: Our team will review your request. If your claim is approved, we will provide you with instructions on how to return the item.

3. Return Shipping: We will cover the cost of the return shipping for items that are damaged, defective, or incorrectly sized.

4. Exchange: Once we receive the returned item, we will process your exchange and ship out the correct product to you. Please allow for standard shipping times.

Shipping Costs for Dissatisfied Customers: In the event that you are not satisfied with your purchase for reasons other than damage, defect, or incorrect sizing, you may still be able to return the item. However, in such cases, you will be responsible for all shipping costs related to the return. A full refund for the product will be issued upon its safe return and inspection.

Important Information

• Condition of Returned Items: To be eligible for an exchange or refund, the item must be unused, in the same condition that you received it, and in its original packaging.

• Processing Time: Once we receive your returned item, please allow 3-5 business days for your refund or exchange to be processed.

• Final Sale Items: Certain items may be marked as final sale and are not eligible for returns or exchanges. This will be clearly stated on the product page.

• Refunds: All refunds will be issued to your original payment method. Please note that it may take some time for the refund to appear on your bank or credit card statement.

For any questions regarding our return policy, please don’t hesitate to contact us at support@wansom.shop. We are here to help.